Each piece is meticulously crafted with attention to detail, resulting in stunning and elegant designs. From start to finish, my experience with this company was nothing short of exceptional.First and foremost, the quality of the jewelry is outstanding. I recently had the pleasure of purchasing jewelry from Brilliant Earth, and I must say, I am thoroughly impressed. We cant even finalize wedding details because who knows when this ring is going to show up after paying over 5k for it in November and now it is ***** Read More It is beyond comical at this point and has ruined what should be a fun experience. At this point it has been 8 months since the initial order and payment and 4 months since we sent back the first ring. Now, the delivery date has changed three times and every time it is scheduled to ship, we call and they say its still being worked on. At this point, we asked if it was the design and if we should redesign it and they said there wasnt an issue with the design. After waiting a few more MONTHS with back and forth phone calls and emails and being told more excuses, we were told that the second ring failed quality inspection and would have to be remade another time. After being lied to about the status and delivery date multiple times, we received the ring, only to realize that a diamond was crooked! After calling and being told its probably just an optical illusion, we sent the ring back and they agreed it was not set correctly and that it would have to be completely remade. The process took months and lacked basic communication since every time you call you get a different customer service representative who cant tell you anything new about the status of the ring. Brilliant Earth has made our engagement ring purchase living hell! After months of designing a custom ring, traveling to two different stores, multiple Zoom calls and many rendering revisions, we entrusted in Brilliant Earth to build a quality ring.
0 kommentar(er)
